Thank you for visiting Beverley Bird’s online shop. The following information sets out the terms and conditions that constitute our Shipping Policy.
Processing your order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
Once payment has been received, your artwork will be carefully packed and picked up by courier to begin it’s journey to you. Please allow 3 working days for your order to be processed.
Shipment Locations
We ship to all locations within Australia. We do not ship internationally at this time.
Shipment Rates and Delivery Estimates
We endeavor to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Once it’s been shipped, allow 2-5 working days for delivery to metropolitan areas, other areas may take a bit longer, please contact me if you require a more accurate estimate. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
Standard Shipping
All of my pieces are shipped using a fully insured shipping service which includes signature on delivery, and tracking number. This cost is included in the purchase price. Pick up options are available and in that case, shipping will be deducted from the price of the piece.
Please Note:
- Business days mean Monday to Friday, except holidays.
- The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- We will not be responsible for the wrong shipping address if you provide incorrect information.
- In-store pickup dates vary based on product availability.
Tracking Options
We aim to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
All orders delivered within Australia automatically have tracking. Your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking.
Damages
If there is any damage to the packaging on delivery, contact us immediately via our contact form.
We package our pieces according to recommended packaging standards for fragile artworks to minimise the risk of damage, but there is no guarantee that your package will arrive intact. In the unlikely event that you receive a damaged parcel. Please take photos BEFORE opening the package as well as during the unwrapping. I will also need to see clear close up pictures of the damage before I can make a claim for the item through the courier insurer. Please notify me within 48 hours by email if you receive a damaged item. On return of the damaged item, I will assess the damage and determine if it is able to be repaired. In the event that no repair is possible, we will issue a full refund of the purchase price minus our shipping costs.
If you return a damaged item, you must provide evidence that you received it in that condition before sending it back to us.
Change of Mind
If for any reason, you are not delighted with your mosaic, please return it to me in the original packaging within 10 days of receipt. The artwork must be returned to me in the condition it left here in. Once I am satisfied that it is undamaged, I will issue a full refund minus our shipping costs. All returns must be via a trackable service with a signature on arrival, safe shipping is the responsibility of the purchaser and shipping insurance is highly recommended. If you choose to return your mosaic due to change of mind, we can only issue a full refund if we receive it undamaged. If we receive a damaged return, a partial refund may be available in some cases where it is repairable.
Missing or Lost Packages
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us to report missing or lost packages and we will do our best to follow it up. Unfortunately, we cannot provide and replacements or refunds for uninsured shipped items that are undelivered.
Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page, or contact us via our contact form.